Q: How many banks do ePayment Solutions liaise with?
A: ePayment Solutions works with many international banks.

Q: What Credit Cards do ePayment Solutions Process?
A: Credit Cards VISA, MasterCard. 

Q: What is the average authorization speed for a transaction to be processed?
A: Real-Time. Between 4 and 6 seconds Real-Time. Merchants using the advanced fraud screen will have a slightly longer delay due to more checks being run.

Q: How long will it be before funds will arrive in my bank account?
A: You receive your first settlement One Month after you begin trading and then weekly after that.

Q: When a transaction is approved, does the credit card information and authorization come to ePayment Solutions before it comes to the Merchant?
A: Yes, as ePayment Solutions are acting as the Gateway, all data will go from the customer to ePayment Solutions, then it will be passed to the bank. The bank will then pass the authorization information back to ePayment Solutions and we will then pass information to the Merchant.

Q: If I have a Merchant account with ePayment Solutions, will my customer see ePayment Solutions in any instance?
A: The charge which will appear on your customer’s bill and receipt will have the name that you (the Merchant) have advised ePayments of at set up (i.e. Your Company or Advice Name).

Q: Can I set up multiple pricing structures with an ePayment Merchant account?
A: Yes, you are in complete control of the transaction prices. 

Q: Can I view completed transactions, if so, how?
A: Yes, all transactions can be viewed in real time. Reports are available online.

Q: If a customer requests a refund, how do I process this through ePayments?
A: Go online with transaction reference and information, the refund can then be processed immediately. 

Q: Can I void a transaction?
A: No. The transaction must be refunded or reversed.

Q: Can I give a partial refund on a credit card transaction?
A: No. The full amount of the transaction must be refunded.